DUSSELDORF INTERNATIONAL AIRPORT | GUIDE TO DUSSELDORF INTERNATIONAL AIRPORT (DUS)

Düsseldorf Airport (IATA: DUS) is located about 7 kilometers north of downtown Düsseldorf, the capital of the German state of North Rhine-Westphalia.

It is one of the largest airports in Germany, flying millions of passengers to domestic and international destinations.

Three passenger terminals and two runways serve the Airport. Its busiest routes include Palma de Mallorca, Munich, Berlin, Istanbul, London, Antalya, Vienna, Zürich, Dubai, and Hamburg.

The history of the facility date back to its opening in 1927.

In 1939, civil operations at the facility stopped, and the military used the airfield during World War II. The Airport reopened for public use in 1948 under the British administration. British European Airways operated its first international flights to London.

Massive development of the facility began in the late 1960s, including the expansion of the main runway in 1969.

Today it boasts a modern complex composed of three terminals: Terminal A (1977), Terminal B (which was initially inaugurated in 1973), and Terminal C (1986).

Two efficient railway services also serve Düsseldorf Airport.

One is located on the lower level of Terminal C and the other at Düsseldorf Airport Train Station, approximately 2.5 kilometers from the Airport.

The facility is highly mobile with its monorail service, SkyTrain, which connects several areas of the airport complex.

The official currency of Germany is the Euro. The currency sign for the Euro is € while the code is EUR.

The US dollars (US$) are not generally accepted, but you can keep a small supply of dollars with you when you go to Germany.

Dollars are good to have on hand in case of an emergency or if you cannot get any local currency.

Amenities at the facility include ample dining choices, shopping, and facilities like restrooms, ATMs, and many more. A currency exchange center is also available at the Airport.

This gateway sits 48 meters above sea level at 51°17′22″N and 006°46′00″E in Düsseldorf, Germany.

Transfer Services at Düsseldorf Airport

Passengers at Düsseldorf Airport can use several modes of comfortable transportation.

Services to/from DUS include rental cars, taxis, rideshares, and shuttles in front of the airport terminal building.

There are two train stations connected to the facility.

Located approximately 7 kilometers away from downtown, this Airport serves multiple airlines with daily service to and from domestic and international destinations.

The quickest way to get to the city center is by taxi, rideshare, or car rental, available from the airport.

Planning your transfer options before hitting the road will give you peace of mind in Germany.

Before leaving your home, know what items are allowed in your carry-on bag, what you can pack in your checked baggage, and what items are prohibited.

For the convenience and direction of the riding public, passengers may approach the Airport Information Desk for transport assistance anytime.

Travelers should only transact at the airport counters and other legitimate establishments for their safety.

Rental Car Services at Düsseldorf Airport

The Car Rental Counters near the airport Baggage Claim area are generally open 24/7, but operation hours may vary.

To speed up the process when picking up your vehicle at the facility, please have your valid driving license, passport, and credit card ready to present at the counter.

As soon as you have submitted any necessary paperwork, someone will bring you your car key and lead you to where your vehicle is stored.

Plan and book your rental car as soon as possible ahead of your trip. Also, check with your rental car company to confirm your reservation ahead of your trip.

When ready to return your vehicle to the car rental center, remove all personal items before turning over the rented vehicle to the designated facility.

Allow plenty of time for your drive when returning the vehicle. If you're not sure where to go, give the rental company a call.

When renting a vehicle, customers must abide by the Terms and Conditions of the rental company at all times. See and compare all rental car companies at Düsseldorf Airport.

Don't hesitate to contact the rental car company directly for item(s) lost and found inside the vehicle.

For item(s) left on a rental car center, report to the Airport Lost and Found Section or call +49 211-4212-515.

Ideally, they will be kept in the Lost Property Office for 30 days.

Ride Shares at Düsseldorf Airport

Rideshares are available at this Airport. Passengers will have to request a ride in advance using the service provider's app.

Taxis at Düsseldorf Airport

Upon exit from the Baggage Claim area, proceed to the Ground Transportation Center for your taxi. A typical taxi fare to downtown would be around € 30.00 or less.

When in Germany, know if service fees are included already in your final bill. If it's not, leaving a gratuity of around 10% is good tipping etiquette.

If the driver did a great job and handled your luggage carefully, you might feel like tipping more. Your driver will certainly appreciate it. See more information about taxis at Düsseldorf Airport.

Keep a record of the cab company, vehicle number, and driver's name if you leave something behind.

Trains at Düsseldorf Airport

There are two railway connections closest to/from Düsseldorf Airport:

• Düsseldorf Airport Terminal Station (Düsseldorf Airport Terminal C)
• Düsseldorf Airport Train Station (Düsseldorf Flughafen)

More information about train services at Düsseldorf Airport.

Buses at Düsseldorf Airport

Public buses are available from the Airport Ground Transportation Center and at the Düsseldorf Airport Train Station, 2.5 kilometers from the Airport.

A SkyTrain monorail service connects the train station and the Airport. More information about buses to and from Düsseldorf Airport.

Hotel Shuttle at Düsseldorf Airport

Major hotels in Düsseldorf may provide your party with a shuttle service. Shuttles pick up and drop passengers in front of the terminal.

Please confirm with your local hotel if this service is available in your accommodation.

Parking at Düsseldorf Airport

Passengers who want to park their car at the Airport must ensure that they arrive earlier to have plenty of time to look for parking to avoid being late for their flight. See more information about short and long term parking at Düsseldorf Airport.

The DUS parking management will not be held liable for any parking-related delays by the passenger.

Other Services at Düsseldorf Airport

Wi-Fi at Düsseldorf Airport

You can avail of the free Wi-Fi service at Düsseldorf Airport.

ATMs at Düsseldorf Airport

There are several ATMs in the Arrivals and Departures hall.

The machine takes Mastercard, Visa, Discover, and American Express. Fees may apply.

Some banks provide restrictions when drawing funds from an international location.

Check the fee schedule and daily withdrawal limit. Notify your bank to ensure safe and convenient access to your funds when traveling abroad.

Currency Exchange at Düsseldorf Airport

Currency exchange is available at the Airport.

Nursing Stations at Düsseldorf Airport

There are no designated areas for nursing mothers or special quarters for families traveling with children at the Airport.

Nursing mothers who need some privacy may approach the Airport Information Desk for assistance.

Restrooms at Düsseldorf Airport

Accessible restrooms and regular restrooms are throughout the Airport.

Food and Beverages at Düsseldorf Airport

There are food and beverages shops throughout the airport terminals. Most food concessions operate on varying schedules.

Shopping at Düsseldorf Airport

Passengers can do some last-minute shopping upon arrival or departure from this facility.

Smoking at Düsseldorf Airport

Generally, smoking is only permitted in designated areas outside the terminals. When in the facility, please follow smoking regulations at all times.

At DUS, a smoking facility is not available inside the terminal building.

Lost and Found Section at Düsseldorf Airport

Please contact the respective airlines lost and found for items lost on the aircraft or at the gate area.

If you lost an item in any other area at the Airport, including the security checkpoints and shuttle buses, contact the Lost and Found Section at +49 211-4212-515.

When leaving your details for lost items(s), please include your full name, contact details, phone, email, and a description of the item(s).

The Airport will keep all lost and found items for a considerable time of at least 30 days. After said period, the property will be deemed abandoned.

Please reach the airport representative at the counter before moving to your next destination.

Ticketing Services at Düsseldorf Airport

Each airline has its operating hours, but typically, airlines open their ticket counters two hours before departure time, even for early morning flights.

Contact the airline directly for fares, ticket purchases, and flight schedules.

Finally, consider the advantages of booking a flight ahead of time.

All information and ticket purchases can be made directly by the passenger or its representative on your airline's Website.

Airport Information Desk at Düsseldorf Airport

The Airport Information Office can help you obtain valuable guidelines on flights, facilities, and travel options in and around the Airport.

Information counters are situated near the airline counters and the Arrivals Level on the Departures Level.

The Airport's main information counter is situated in the central arrivals area near Belt 6.

Please follow the overhead signs to the Information Desk in the lobby.

Pet Relief at Düsseldorf Airport

There is no pet service area inside the terminal building.

Before flying with your pet to Germany, please check with the airline about any restrictions or special rules.

You must also verify whether any health certificates, documents, and quarantine are required in the destination country.

When allowed, pets must be in containers (kennels) that are strong enough to withstand breaking and prevent escape.

Pet owners have to respect the community rules regarding the movements of pet animals in enclosed public spaces.

All information about the necessary documents needed for your pet is available thru your airline.

Baggage Claim at Düsseldorf Airport

Please retrieve luggage at your designated Baggage Claim on the Ground Level of the terminal. Carts are available to assist passengers with special needs.

In the case of missing items, contact your respective airline or their airline ticket counter.

Report to the Lost and Found Office for lost or damaged luggage at +49 211-4212-515.

When leaving a message, include your name, email, contact phone number, and a brief description of the lost item(s).

Disabled Passengers at Düsseldorf Airport

This Airport in Germany is fully accessible to passengers with special needs, and wheelchairs are allowed at the gates and aircraft doors.

Travelers with disabilities or medical needs who have questions about the airport policies or procedures at security checkpoints, please call +49 211-4210.

Additionally, they may notify the airline, travel agent, ticketing agent, flight attendant, or gate agent when carts, wheelchairs, or medical transportation is needed.

Book flights well in advance, and when possible, call the airline directly to ensure that all disability-related needs are met.

Traveling with passengers with ailments or special needs can be challenging. When possible, the travel plan should include to and from airport transfers, including transportation options and emergency care, when applicable.

Make these arrangements well in advance to avoid frustration upon arrival or departure.

Finally, please arrive at the airport one hour earlier than advised. It will allow time for accommodations to be made and avoid delays through the security gates.

Düsseldorf Airport Contacts

Address: Flughafenstraße 105, 40474 Düsseldorf, Germany
General Phone: +49 211-4210
General email: customerservice@dus.com
Lost and Found Email: customerservice@dus.com
Lost and Found Phone: +49 211-4212-515
Official Website: https://www.dus.com/en

Local Information

Drive on: Right
Electricity: 230V/50Hz
Plug: C, F
Currency: Euro, EUR, €
Wi-Fi at Airport: Free Wi-Fi is available at Düsseldorf Airport