Dusseldorf International Airport Flight Arrivals (DUS)

Flight Arrivals at Dusseldorf International Airport

Upon arrival at Düsseldorf Airport (DUS), please retrieve your luggage and other personal belongings at the designated Baggage Claim area at the terminal.

In the case of missing baggage, passengers may approach the nearest Visitor Information Desk.

You can also leave a message with the passenger's full name, email, phone number, and a brief description of the lost item(s).

Report to the Lost and Found Office for lost or damaged luggage or call +49 211-4212-515.

Ideally, airports will keep all items for some time. After a specified period, the property will be deemed abandoned.

Wi-Fi at Düsseldorf Airport

Free Wi-Fi is available at Düsseldorf Airport.

Transfer Services at Düsseldorf Airport

Services to/from DUS, including rental cars, taxis, shuttles, and rideshares, are available from the ground terminal.

There are two railway stations in the area, one station at Terminal C and another less than 3 kilometers away. Please check below for the details.

Rental Car Services at Düsseldorf Airport

The Car Rental Counters near the airport Baggage Claim area are generally open 24/7, but operation hours may vary.

To speed up the process when picking up your vehicle at the facility, please have your valid driving license, passport, and credit card ready to present at the counter.

As soon as you have submitted any necessary paperwork, someone will bring you your car key and lead you to where your vehicle is stored. See and compare all rental car companies at Düsseldorf Airport.

Plan and book your rental car as soon as possible ahead of your trip. Also, check with your rental car company to confirm your reservation ahead of your trip.

Ride Shares at Düsseldorf Airport

Rideshares are available outside of DUS. Passengers will have to request a ride in advance using the service provider's app.

Taxis at Düsseldorf Airport

Please proceed to the Ground Transportation Center for taxis downtown or anywhere on the island.

A typical taxi fare to downtown would be around 30€. See more information about taxis at Düsseldorf Airport.

Trains at Düsseldorf Airport

Passengers to/from the Düsseldorf Airport Train Station can take the SkyTrain, the intra-airport service between Dusseldorf Airport Train Station, the terminals, and parking areas P4 and P5.

• Düsseldorf Airport Terminal Station (Terminal C, Düsseldorf Airport)
• Düsseldorf Airport Train Station (2.5 kilometers from the Airport at Düsseldorf Flughafen)
• Düsseldorf Hauptbahnhof (10 kilometers away near the city center.)

More information about train services at Düsseldorf Airport.

Buses at Düsseldorf Airport

Public buses are available from the Ground Transportation Center in front of the airport terminal building and at the Düsseldorf Airport Train Station, 2.5 kilometers away. More information about buses to and from Düsseldorf Airport.

Hotel Shuttle at Düsseldorf Airport

Major hotels in Düsseldorf may provide your party with a shuttle service. Shuttles pick up passengers at the designated location in front of the terminal.

Please confirm with your local hotel if this service is available in your accommodation.

Other Services at Düsseldorf Airport

Wi-Fi at Düsseldorf Airport

Free Wi-Fi service at Düsseldorf Airport.

ATMs at Düsseldorf Airport

There are several ATMs in the Arrivals Hall.

The machine takes Mastercard, Visa, Discover, and American Express. Fees may apply.

Some banks provide restrictions when drawing funds from an international location.

Check the fee schedule and daily withdrawal limit. Notify your bank to ensure safe and convenient access to your funds when traveling abroad.

Currency Exchange at Düsseldorf Airport

Currency exchange is available at the Airport.

Nursing Stations at Düsseldorf Airport

There are no designated areas for nursing mothers or special quarters for families traveling with children at the Airport.

Nursing mothers who need some privacy may approach the Airport Information Desk for assistance.

Restrooms at Düsseldorf Airport

Accessible restrooms and regular restrooms are throughout the Airport.

Food and Beverages at Düsseldorf Airport

There are food and beverages shops throughout the airport terminals. Most food concessions operate on varying schedules.

Shopping at Düsseldorf Airport

Passengers can do some last-minute shopping upon arrival or departure from this facility.

Smoking at Düsseldorf Airport

Generally, smoking is only permitted in designated areas outside the terminals. When in the facility, please follow smoking regulations at all times.

At DUS, a smoking facility is not available inside the terminal building.

Lost and Found Section at Düsseldorf Airport

Please contact the respective airlines lost and found for items lost on the aircraft or at the gate area.

If you lost an item in any other area at the Airport, including the security checkpoints and shuttle buses, contact the Lost and Found Section at +49 211-4212-515.

When leaving your details for lost items(s), please include your full name, contact details, phone, email, and a description of the item(s).

The Airport will keep all lost and found items for a considerable time of at least 30 days. After said period, the property will be deemed abandoned.

Please reach the airport representative at the counter before moving to your next destination.

Airport Information Desk at Düsseldorf Airport

The Airport Information Office can help you obtain valuable guidelines on flights, facilities, and travel options in and around the Airport.

Information counters are situated near the airline counters and the Arrivals Level on the Departures Level. The Airport's main information counter is situated in the central arrivals area near Belt 6.

Pet Relief at Düsseldorf Airport

There is no pet service area inside the terminal building.

Before flying with your pet to Germany, please check with the airline about any restrictions or special rules.

You must also verify whether any health certificates, documents, and quarantine are required in the destination country.

When allowed, pets must be in containers (kennels) that are strong enough to withstand breaking and prevent escape.

Pet owners have to respect the community rules regarding the movements of pet animals in enclosed public spaces.

All information about the necessary documents needed for your pet is available thru your airline.

Baggage Claim at Düsseldorf Airport

Please retrieve luggage at your designated Baggage Claim on the Ground Level of the terminal. Carts are available to assist passengers with special needs.

In the case of missing items, contact your respective airline or their airline ticket counter.

Report to the Lost and Found Office for lost or damaged luggage at +49 211-4212-515.

When leaving a message, include your name, email, contact phone number, and a brief description of the lost item(s).

Disabled Passengers at Düsseldorf Airport

This Airport in Germany is fully accessible to passengers with special needs, and wheelchairs are allowed at the gates and aircraft doors.

Travelers with disabilities or medical needs who have questions about the airport policies or procedures at security checkpoints, please call +49 211-4210.

Additionally, they may notify the airline, travel agent, ticketing agent, flight attendant, or gate agent when carts, wheelchairs, or medical transportation is needed.

Book flights well in advance, and when possible, call the airline directly to ensure that all disability-related needs are met.

Traveling with passengers with ailments or special needs can be challenging. When possible, the travel plan should include to and from airport transfers, including transportation options and emergency care, when applicable.

Make these arrangements well in advance to avoid frustration upon arrival.